Privacy Policy for Terra App
1. Introduction
At Terra App, accessible via terra-app.com, we are committed to upholding the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, and protect your personal information, in line with the General Data Protection Regulation (EU Regulation 2016/679, “GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable data protection laws. We value your trust and are dedicated to maintaining your privacy as you interact with our services.
2. Scope and Controller Responsibility
This Privacy Policy applies to all users, visitors, customers, and clients who access or use our website and associated services. Terra App operates as the data controller under GDPR, determining the purposes and means of processing your personal data. Questions regarding this policy, or our processing practices, can be directed to [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data depending on how you interact with the website:
a. Usage Data
Includes data about your interaction with our website, such as browser type/version, IP address, device identifiers, session activity, referring URLs, and time spent on pages.
b. Account Data
Includes your name, postal address, email address, phone number, and other identifying details provided voluntarily when you set up an account or sign up for any of our services.
c. Profile Data
Includes information related to your preferences, behavior on the website, purchase history, and interaction with personalized content or campaigns.
d. Communication Data
Includes your correspondence with us, such as customer support requests, contact forms, emails, chat messages, and interaction history.
e. Technical Data
Includes device-specific information like operating system, browser configurations, screen resolution, language settings, and other related diagnostics.
f. Transaction Data
Includes information on purchases and payments, such as billing addresses, payment method details (processed securely via third-party providers), and delivery information.
g. Preference Data
Includes your marketing and communication preferences, areas of service interest, categories of products explored, and opt-in or opt-out choices.
4. Legal Bases for Processing
We process your personal data based on the following legal grounds:
– Legitimate Interests: For purposes such as analytics, fraud detection, maintaining website security, and improving user experience.
– Contractual Necessity: When processing is required in order to fulfill a contract with you, such as providing requested services or delivering purchases.
– Consent: For marketing emails, use of non-essential cookies, and similar activities. Consent may be withdrawn at any time.
– Legal Obligation: To comply with legal or regulatory requirements applicable to us.
5. Your Rights Under Applicable Laws
Subject to applicable data protection regulations, you have the following rights:
– Right of Access: To obtain confirmation regarding the processing of your data and access to your personal data.
– Right to Rectification: To correct inaccuracies or amend incomplete information.
– Right to Erasure: To request deletion of your data, subject to lawful processing grounds.
– Right to Restriction: To request limited processing under certain circumstances.
– Right to Data Portability: To receive your data in a structured, commonly used, machine-readable format and, where feasible, transmit it to another controller.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement a range of physical, technical, and organizational safeguards designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:
– SSL/TLS encryption on all communications
– Role-based access control for internal data access
– Regular security audits and penetration testing
– Frequent data backups and disaster recovery protocols
– Employee training on data protection standards and best practices
7. International Transfers
If your data is transferred outside of your home country, including outside the European Economic Area (EEA), we ensure such transfers are secured by implementing appropriate safeguards such as Standard Contractual Clauses adopted by the European Commission. Terra App remains committed to meeting applicable cross-border transfer requirements in accordance with GDPR, CCPA, and other regional laws.
8. Data Retention
We retain personal data only as long as necessary for the purposes stated in this Policy or as required under applicable law. Retention periods include:
– Usage and Technical Data: 12 months for analytics and diagnostics
– Account and Profile Data: As long as your account is active and up to 6 years thereafter
– Transaction Data: Retained for 7 years for tax and audit purposes
– Communication Data: Retained for 2 years to maintain service continuity and dispute resolution
– Preference Data: Stored until consent is withdrawn or deemed expired under applicable laws
9. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance user experience. These include:
– Essential Cookies: Necessary for core functionality such as security, navigation, and login sessions.
– Functional Cookies: Enable website personalization, such as language or regional preferences.
– Analytics Cookies: Collect aggregated information on website usage and performance metrics (e.g., Google Analytics).
– Performance Cookies: Monitor errors, uptime, load time, and other technical performance indicators.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, you have the right to manage your cookie preferences. Upon your first visit to terra-app.com, you will be presented with a cookie consent banner that allows you to accept, reject, or customize cookie settings. You may also change your preferences at any time via the “Cookie Settings” link located in the website footer.
Do Not Track signals are honored where applicable, and we do not sell your personal information under the meaning of “sale” in the CCPA.
11. Children’s Data
Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from such individuals. If we become aware that we have collected personal data of a child without proper consent, we will take steps to delete the data as soon as practicable. Parents or legal guardians who believe their child has provided us with personal data may contact [email protected].
12. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in practices, technologies, regulatory requirements, or for other operational, legal, or regulatory reasons. Users will be notified of any material changes via prominent notice on our homepage or through direct communications, where appropriate. Continued use of terra-app.com following any changes signifies your acceptance of the updated policy.
13. Contact Information
For any questions regarding this Privacy Policy, your data, or to exercise your rights, please contact us at:
Email: [email protected]
We are committed to full compliance with applicable privacy laws and to ensuring your personal data is handled with transparency and care. Please do not hesitate to reach out with privacy-related inquiries or concerns.